This Privacy Policy outlines the privacy practices of 918kss with respect to the 918kss.app website and all related services. By using our platform, you agree to the collection and use of information as described in this document.

1Information We Collect

918kss collects various types of information to ensure a smooth, secure, and personalised gaming experience for every user. The information we collect falls into two main categories: information you provide directly and information collected automatically when you use our platform.

1.1 Information You Provide Directly

  • Registration Information: Full name, Malaysian phone number, email address and date of birth during the account registration process.
  • Verification Documents (KYC): A copy of your MyKad or passport, a recent bank statement, and proof of address for identity verification before your first withdrawal is processed.
  • Financial Information: Bank account or e-wallet details (such as Touch 'n Go, Boost, or MAE) used for deposits and fund withdrawals.
  • Communication with Support: Messages, complaints or enquiries you send to the 918kss customer support team via live chat or email.

1.2 Information Collected Automatically

  • Technical Data: IP address, device type, phone model, operating system, browser version, and screen resolution.
  • Usage Data: Pages visited, session duration, games played, betting records and activity patterns within the platform.
  • Location Data: General location information based on IP address for regional compliance and account security purposes.
  • Cookie Data: Session cookies and preference cookies to ensure the platform functions correctly and to enhance the user experience.
Important: 918kss never collects PIN numbers, full passwords, or sensitive credit card information directly. All financial transactions are processed through certified, secure third-party payment gateways.

2How We Use Your Information

All information collected by 918kss is used solely for platform operations, user security, and service improvement. Below is a detailed breakdown of how we use your data:

Purpose of Use Type of Data Used Legal Basis
Account management & login Name, email, phone number Contract fulfilment
Processing deposits & withdrawals Bank details, KYC Contract fulfilment
Identity verification (KYC) Identity documents Legal obligation
Fraud prevention & security IP address, device data, activity patterns Legitimate interest
Customer Support Communication records Contract fulfilment
Promotional communications (with consent) Email, phone number Consent
Platform improvement & analytics Usage data, cookies Legitimate interest

3Information Sharing with Third Parties

918kss does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, in operating this platform effectively and securely, there are limited situations where we need to share certain information with trusted parties:

3.1 Authorised Service Providers

We share only the necessary information with third-party service providers who help us operate the platform, including payment gateway providers (FPX, Touch 'n Go, Boost, MAE), cloud service providers for secure data storage, licensed gaming platforms that supply slot, fish shooting and bingo game content, and identity verification services for the KYC process. All these providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.

3.2 Legal Requirements

918kss may disclose user information where required by applicable Malaysian law, valid court orders, law enforcement agency directives, or regulatory body requirements relating to anti-money laundering (AML) and criminal financing.

Cross-Border Data Transfers: If your data needs to be transferred to servers outside Malaysia, we ensure that equivalent or higher protection is in place at the destination, in line with international data protection standards.

4Cookies & Tracking Technologies

918kss uses cookies and similar tracking technologies to keep the platform running properly, improve performance, and deliver a more personalised experience for you.

4.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as they are critical to platform operations.
  • Performance Cookies: Helps us understand how users interact with the platform — which pages are visited most, how long sessions last and where technical issues occur. This information is used solely for platform improvement.
  • Preference Cookies: Saving your preferences such as display language, game settings and display preferences to ensure a consistent experience each time you log in.
  • Security Cookies: Detecting and preventing suspicious activity such as unauthorised login attempts or unusual usage patterns.

4.2 Managing Your Cookies

You can control and manage cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of the 918kss platform. For non-essential cookies, you can grant or withdraw consent via the privacy settings panel in your account.

5Data Security & Protection Measures

918kss continually invests in the latest security infrastructure to ensure your personal data is protected at every stage — in transit, at rest, and during processing. Key security measures we employ include:

  • 256-bit SSL/TLS encryption for all data communications between you and our servers.
  • Passwords and sensitive data are stored in hashed form using modern cryptographic algorithms — never as plain text.
  • Role-based access control (RBAC) — only authorised staff can access specific data categories.
  • Regular security scans and penetration testing by independent third parties.
  • An intrusion detection system (IDS) that monitors network traffic 24/7 to detect real-time threats.
  • Automated encrypted data backups to ensure data recovery in the event of an unexpected incident.
Security Notice: While we take all reasonable steps to protect your data, no system is completely 100% foolproof. You also play an important role — never share your account password with anyone and always log out of your account when using a shared device.

6Your Rights Regarding Personal Data

As a registered 918kss user, you have certain rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights in a transparent and effective manner.

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You can request corrections to any inaccurate or incomplete information in your account.

Right to Erasure

You can request the deletion of your personal data, subject to applicable legal requirements.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You can request your data in a structured format for transfer to another platform if needed.

Right to Restriction

You can request that we restrict the processing of your data while a dispute or investigation is ongoing.

To exercise any of the above rights, please contact the 918kss support team via live chat within the platform or by email at [email protected]. We will process your request within 14 working days after your identity has been verified.

7Data Retention & Deletion Period

918kss retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law. The following are general data retention guidelines:

  • Active Account Information: Retained for the duration your account is active, plus 5 years after account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for 7 years from the transaction date in line with financial compliance and anti-money laundering requirements in Malaysia.
  • Security & Access Logs: Retained for 2 years to enable investigation of security incidents if required.
  • Customer Support Communication: Retained for 3 years to provide useful historical context for ongoing support.
  • Non-Essential Cookie Data: Automatically expires based on cookie type, typically between 30 days and 1 year.

When data is no longer needed and there is no legal obligation to retain it, 918kss will delete or anonymise that data in a secure and irreversible manner.

8Privacy of Underage Children

The 918kss platform is exclusively for individuals who are of age 18 years and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

If we discover or are notified that personal data belonging to someone under the age of 18 has been collected without proper age verification, we will take immediate action to delete that information and close the associated account. Any wins obtained through an underage account will be withheld pending further investigation.

9Amendments to This Privacy Policy

918kss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, service updates, or new legal requirements. When material amendments are made, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Displaying a clear notice on the platform's home page for a minimum of 14 days.
  • Sending email notifications to all registered members for material amendments.

Continued use of the 918kss platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account and request the deletion of your personal data in accordance with the prescribed procedures.

10Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

Privacy Email: [email protected]
Live Chat: Available 24/7 within the platform

We are committed to responding to all privacy-related enquiries within 7 working days. For data rights exercise requests, identity verification is required before we can process your request.